Ask about access needs at registration
Add an open question at registration so attendees can flag needs early.
External resource: Business Disability Forum — Top tips for accessible online events
This broader guide covers accessible online events end to end, including a section on asking attendees about adjustments when they register.
Read the Business Disability Forum guidance (opens in a new tab)- Why it matters
- Without being asked, attendees may assume their needs can't be met. A simple open question surfaces most requirements before you have to guess.
- Who it benefits
- Everyone.
- Practical first step
- Add a single free-text field: 'Is there anything we should know in advance to make this event fully accessible for you to be able to participate.'
Ask about access without asking for a diagnosis
You don't need to ask people to disclose a disability or medical condition. Ask what would help them participate instead.
- Instead of
- "Do you have a disability?"
- Try
- "Is there anything we can arrange to help you access or take part in this event?"
- Instead of
- "Please list any medical conditions."
- Try
- "Are there any access requirements or practical arrangements you would like us to know about?"
- Instead of
- "Do you require special assistance?"
- Try
- "Is there anything that would make attending or participating easier for you?"
Registration wording
Do you have any access requirements or is there anything we can arrange to help you take part in this event? You do not need to share a diagnosis. Please tell us about any practical support or arrangements that would help.
Email wording
Hi, We're planning [event name] and want to make sure attendees have an opportunity to tell us about any access requirements in advance. Is there anything we can arrange to help you access or take part in the event? You do not need to share a diagnosis — information about the practical support or arrangement you need is enough. Please let us know by [date] where possible. We'll consider all requests individually and will confirm what we're able to arrange. Thank you.